Definitions
For the purposes of this Disclaimer:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to MURISAN RASA TRADING SDN. BHD.
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to the MURISAN RASA TRADING SDN. BHD., accessible from https://murisanrasa.com.
- “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Shipping Policy
At MURISAN RASA TRADING SDN. BHD., we are committed to delivering your favourite cookies, biscuits, snacks, and instant noodles safely and efficiently. This Shipping Policy explains how we process, prepare, and deliver your Orders within Malaysia.
By placing an Order through our website, You acknowledge that You have read, understood, and agreed to this Shipping Policy.
Shipping Coverage
We currently provide delivery services only within Malaysia.
Orders can be delivered to residential addresses, commercial premises, and other valid delivery locations throughout Malaysia, subject to courier service availability.
At this time, we do not offer international shipping.
Orders requesting delivery outside Malaysia will not be processed.
Shipping Fee
We are pleased to offer FREE SHIPPING on all Orders delivered within Malaysia.
There are no hidden shipping charges or delivery fees added during checkout unless otherwise stated for special promotional campaigns.
Order Processing
Orders are processed after successful payment verification.
Our team prepares each Order carefully to ensure products are packed securely before shipment.
Orders are generally processed during normal business days, excluding weekends and Malaysian public holidays.
Orders placed after business hours, on weekends, or during public holidays will begin processing on the next available business day.
Delivery Time
Our standard delivery time is within 7 business days from the date Your Order has been successfully processed.
Delivery times may vary depending on:
- Delivery destination
- Courier operations
- Weather conditions
- Public holidays
- Peak shopping seasons
- Other unforeseen circumstances
While We strive to meet the estimated delivery timeframe, delivery dates are estimates only and cannot be guaranteed.
No Overnight Delivery
At present, overnight delivery or same-day delivery services are not available.
All Orders will be shipped using our standard delivery service.
Shipping Confirmation
Once Your Order has been dispatched, You may receive a shipping confirmation notification, where available.
Please allow some time for courier tracking information to become active after shipment.
Delivery Address
Customers are responsible for providing complete and accurate shipping information during checkout.
Please ensure the following details are correct:
- Recipient’s full name
- Contact number
- Complete delivery address
- Postal code
- State
The Company shall not be responsible for delivery delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
Failed Delivery Attempts
If delivery cannot be completed due to:
- Incorrect address
- Recipient unavailable
- Refused delivery
- Failure to collect the parcel
the courier may attempt redelivery based on their delivery policy.
Additional arrangements may be required before the parcel can be delivered successfully.
Order Tracking
Where tracking information is available, customers are encouraged to monitor the shipment status directly through the courier’s tracking system.
Delivery progress is managed by the courier after the parcel has been handed over for shipment.
Inspection Upon Delivery
Customers are encouraged to inspect the package immediately upon receiving their Order.
If the parcel appears to be:
- Damaged
- Opened
- Wet
- Crushed
- Tampered with
please document the condition and contact Us as soon as possible.
Food Product Handling
Our products include food items such as cookies, biscuits, snacks, and instant noodles.
Customers should:
- Store products according to the storage instructions provided.
- Keep products away from excessive heat and moisture.
- Check expiry dates before consumption.
- Read ingredient and allergen information carefully.
The Company is not responsible for product quality affected by improper storage after successful delivery.
Delivery Delays
Occasionally, deliveries may be delayed due to circumstances beyond Our reasonable control, including but not limited to:
- Extreme weather
- Natural disasters
- Road closures
- Courier operational delays
- Public holidays
- Government restrictions
- High parcel volumes during promotional campaigns
We appreciate Your patience should such delays occur.
Undeliverable Orders
If an Order is returned to Us because it could not be successfully delivered, We may contact You to arrange an alternative delivery solution.
Additional verification may be required before reshipping the Order.
Shipping Restrictions
Certain remote or rural locations may experience longer delivery times depending on courier availability.
Delivery schedules are subject to the courier’s service coverage.
Changes to This Shipping Policy
We reserve the right to modify or update this Shipping Policy at any time without prior notice.
Any changes become effective immediately upon publication on the Service.
Customers are encouraged to review this page periodically for the latest information.
Contact Us
If You have any questions regarding this Shipping Policy or the delivery of Your Order, please contact:
MURISAN RASA TRADING SDN. BHD.
Website: https://murisanrasa.com