Return & Refund Policy
Thank you for shopping with MURISAN RASA TRADING SDN. BHD.
Customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns, refunds, and order cancellations may be requested. By placing an Order with us, You agree to the terms outlined in this policy.
Cancellation Policy
Customers may request to cancel an Order within 12 hours of placing the Order.
Cancellation requests received within this timeframe will be reviewed, and if approved, the Order will be cancelled and any eligible payment will be refunded using the original payment method.
Once the 12-hour cancellation period has passed, the Order may have already entered the preparation or shipping process, and cancellation requests may no longer be accepted.
To request an Order cancellation, please contact our customer support team as soon as possible with Your Order details.
Return Policy
If You are not completely satisfied with Your purchase, You may request a return within 30 days from the date You receive the Goods.
To be eligible for a return, the Goods should:
- Be returned within 30 days of delivery.
- Be in their original condition.
- Remain unused where reasonably applicable.
- Be returned with the original packaging whenever possible.
- Include proof of purchase or Order confirmation.
Returns submitted after the 30-day return period may not be accepted.
Food Product Returns
As we sell food products including cookies, biscuits, snacks, and instant noodles, customers are encouraged to inspect their Orders immediately upon delivery.
If You receive Goods that are:
- Incorrect
- Damaged upon arrival
- Defective upon delivery
- Incomplete
- Different from the Order placed
please contact us as soon as reasonably possible so that we may review and assist with Your request.
Supporting photographs and Order information may be requested to help verify the issue.
Refund Policy
Once the returned Goods have been received and inspected, We will notify You regarding the status of Your refund request.
If the return is approved, Your refund will be processed using the original payment method whenever possible.
Refund processing times may vary depending on Your payment provider or financial institution.
Please note that the time required for the refunded amount to appear in Your account may differ based on banking procedures.
Partial Refunds
In certain circumstances, partial refunds may be granted where appropriate, including situations where returned Goods are not received in their original condition due to reasons not caused by the Company.
Each request will be reviewed individually to ensure a fair outcome for both parties.
Exchanges
If You receive an incorrect or damaged product, We may offer an exchange where appropriate and subject to product availability.
If the requested replacement product is unavailable, an alternative solution, including a refund where applicable, may be offered.
Inspection Process
All returned Goods will undergo an inspection before any refund or exchange is approved.
The inspection process helps ensure that returned Goods meet the eligibility requirements outlined in this policy.
We reserve the right to decline requests that do not satisfy the conditions of this Return & Refund Policy.
Processing Time
After approval, refunds or exchanges will be processed within a reasonable timeframe.
Customers will be notified once the process has been completed.
Changes to This Policy
MURISAN RASA TRADING SDN. BHD. reserves the right to amend or update this Return & Refund Policy at any time without prior notice.
Any changes will become effective immediately upon publication on our website.
Customers are encouraged to review this policy periodically before placing an Order.
Contact Us
If You have any questions regarding this Return & Refund Policy or require assistance with a return, refund, or cancellation request, please contact us:
MURISAN RASA TRADING SDN. BHD.
Email: murisan_rasa@outlook.com
Address:
RM 20-2, Jalan Rembia Hub 1,
Taman IKS Rembia Hub,
78000 Alor Gajah,
Melaka, Malaysia.